Returns & Exchanges
Returns for online purchases may be accepted within 30 days of receipt. Returned items must be in unused, resalable condition with all original packaging intact and price tags attached with the original invoice. When returning shoes, the return will be denied if the shoe box has been used as the shipping box. Unfortunately we cannot provide return shipping services except in the event of an order error. Refunds are processed within 14 days after we receive the return merchandise and will be given in the original form of payment, excluding the original shipping costs.
Please note that the original shipping charges on the order will not be refunded. We will not accept any returns delivered to us without any prior communication and written agreement between us and the customer. Please make sure all items to be returned are properly packaged and traceable with a proper tracking number. We also recommend insuring the package for the full amount of value. We do not accept or assume responsibility for loss of or damage to returned goods while in transit from the customer. Once the returned items have been inspected and confirmed, a full refund will be issued to the customer – which does not include the original cost of postage and packaging.
If you have any questions regarding your order, please contact us prior to placing the order. If you have any questions regarding returns, please email us.
We have the right to deny returns if the merchandise returned does not meet our return policy requirements.
Additional notes:
*Our online return policy applies ONLY to orders placed on snkrgenie.com - Please refer to physical sales receipt for details regarding in-store purchases and the in-store return policy.
*Online orders cannot be returned in-store.
*We will not accept returns in quantities of 3 or more of the same product.
*Sale products purchased from our Sale section are FINAL SALE and are not eligible for returns. This does not apply to products purchased with a discount code, unless product happens to also be a Sale item in our Sale section.
*QS products returned to sender cannot be refunded or reshipped.
*Items must be packaged in shipping box. We will not accept returns sent back with product packaging as shipping package.
For more information, please visit our Shipping and Returns page.
Domestic Shipping & Delivery
We aim to fulfill all orders as soon as possible. We offer a cost-based shipping system. Domestic orders are shipped via USPS Priority Mail.
Please contact support@snkrgenie.com for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times:
Domestic: USPS Priority Mail / 1 – 3 business days
Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control.
Upon transfer of our outbound orders to one of our carriers, the carrier assumes responsibility for the safe delivery.
Payment
We accept all major credit cards (American Express, Visa, and MasterCard) as payment in addition to PayPal, and Shopify Pay, Please note: Registration with PayPal is NOT required
PROMO/DISCOUNT CODES
During specified times we have promotional sales that require promo/discount codes which must be applied manually during checkout. All promotional sale and discount code information will be clearly messaged during the sale via snkrgenie.com, our email newsletter, and our social media channels. Please note: Discount codes are only valid during the specified timeframe.
Please note: Promotional sales and discount codes are separate from Sale product. Sale product is considered marked down product in our Sale section. Sale product is FINAL SALE and not eligible for returns. Full-priced product purchased during a promotional sale or with a Discount code that is not Sale product is eligible for returns/exchanges and is not final sale.
STORE CREDIT
Once we credit your account, it does not expire. Keep in mind online store credit would only apply online and in-store credit would only apply in-store. To redeem your credit for online purchase contact us at info@snkrgenie.com. For in-store credit you must come in to the store to redeem your credit.
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Online Orders
If you would like to modify or edit your processed online order, please have your order # ready and contact support@snkrgenie.com as soon as possible.
ORDER CANCELATIONS
Customers requesting cancellation and refund of an order after fulfillment will be charged the shipping cost as a restock fee.
ALL LAUNCH (QS), LIMITED EDITION, AND BRAND COLLABORATION PRODUCTS ARE FINAL SALE.
EXPORT
Orders are processed at our Boston warehouse locations. All orders will be fulfilled from our warehouse.
Once your order has been processed, you will receive an email confirmation. Orders to Canada are shipped via UPS Standard. Please contact support@snkrgenie.com directly for any questions or requests regarding shipping methods, or address changes. Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times:
IN STORE PICKUP
We do not offer in-store pickup currently.
SALES TAX
Sales tax is a combined total of state, county, city, and district tax rates. These rates are based on either the shipment-origin address, or the ship-to address, as dictated by each state’s tax law. For your convenience, our system will calculate these amounts for you at checkout.
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Raffles & Releases
SNKR Genie employs the practice of randomized computer-generated raffles to ensure the public of a completely fair chance of winning the opportunity to purchase a quickstrike release.
Our online raffles are hosted on individual quickstrike product posts on the Releases page of our site snkrgenie.com. There will be a widget at the top of the page specifically for entering raffles, as well as additional release info.
Once the raffle is over, the winners will receive an email notification to reserve their product to pruchase.
If you won the online raffle, you then have until midnight of the actual release date to pay the direct invoice you will be sent via email as a winner.
*SNKR Genie has the sole right to use discretion if there is an unforeseen circumstance with a winner
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Disclaimer
All products are used, in good condition, or refurbished.
FAQs
U.S. Sneaker Size Guide
Boy’s/GS
Women’s
Men’s
